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| Customer Service: Spain +34 934-813-577 United Kingdom: 0-800-520-0319 United States: 1-877-505-9161 France +33-975-178-809 Italy: +39-069-1717-950 Other countries: +34-934-813-577 Opening hours: 10:00 - 20:00 Monday - Sunday |
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Conditions
The company has been established to provide an outstanding selection of quality serviced short stay apartments and related services to an international client base, as well as tourist information and services. We have negotiated the best possible rates for our guests and there are no hidden extras or booking fees involved. These are our own general Terms & Conditions, which covers general payment and booking terms:
Reservation confirmation
Once the prepayment is received, Come2bcn.com, will send a confirmation of the reservation within a few working hours. (Except on weekends) with the remaining balance due upon arrival. The confirmation will contain the name, address, telephone and if applicable email of the contact person.
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Arrival Times
Upon completing the reservation of an accommodation the customer should supply us with the flight number and arrival time as well as the estimated arrival time at the accommodation. Upon arriving in Barcelona the customer should contact the contact person directly to reconfirm the arrival time. In case of any delay or change in arrival time, the customer should contact the contact person. There is no refund in case of delay or early departure. Check-in time is usually 15:00 with check-out time around 11:00. Please note that arrivals after 20:00 carry a supplemental charge of 30€.
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Keys
The accommodation keys will be handed over by the contact person once the remaining balance has been paid including the security deposit and any other additional costs. All costs will appear previously in the reservation confirmation. When the keys are handed over to the customer he/she must supply a photocopy of his passport or identity card.
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Deposit
As already indicated in the reservation confirmation, in order to obtain the keys to the accommodation the customer must pay the indicated amount of deposit. This deposit will be return by the contact person after assuring that the accommodation is in the same conditions as when the customer entered.
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Bills
The consumption of water, electricity and gas in the apartment is included in the total price for all rentals up to 28 days. Any rentals for more than 28 days will be subject to a consumption charge, the meters will be read on arrival and departure and the price will be calculated accordingly.
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Occupancy
The number of persons occupying an apartment must coincide with the number of persons in the confirmation. It is forbidden to make any change in the number of persons from what is indicated in the reservation without previous notifying Come2bcn.com. If, after booking an appartment, you wish to INCREASE the number of guests this will only be possible if the maximum capacity of the appartment has not already been reached. A new price will be calculated and a percentage of the price difference will have to be paid in order to confirm the modification. If, on the contrary, you wish to DECREASE the number of guests, in this case the total price will remain the same.
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Changes to reservations
A. In case of cancellation no refund will be made on the pre-payment. However, you will be able to change the dates of your rental period subject to availability on the same apartment, and 30 days in advance.
Please note: Failure to notify us of your cancelation or no show 3 days prior to arrival will result in a charge of the outstanding amount to be paid on the original date of arrival.
B. To avoid costs caused by unforeseen cancellations we recommend that the customer contract travel insurance. All cancellations must be communicated in writing via fax or email.
C. In case of force majeure or unforeseen circumstances (unscheduled building works, water damage,…) come2bcn reserves the right to transfer the client to an apartment of similar characteristics. In case the client does not agree with the new proposed apartment, he has the right to cancel the booking and receive a total refund. Come2bcn will not be liable for further claims by the client.
D. If you wish to increase the number of nights in the apartment, you will be charged the same rate per person per night as in your original booking. However please note that there will be no modification of the price for any decrease to the number of nights after the original reservation is made.
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Damages, deterioration and missing objects
The renter is responsible during his/her stay in the accommodation for the condition of the accommodation. As such he/she is responsible for any type of breakage, deterioration or loss that is produced in the apartment, furniture, appliances, keys etc. The owner can demand the payment of the object, deteriorations and/or damages caused which will be deducted from the deposit and if this does not cover the costs the renter must pay the difference. Also the renter promises the respect the rules of the accommodation and those of the neighbours'. The renter promises to communicate immediately with the contact person any damage, breakage or loss that is produced.
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Cleaning
The renter promises to return the apartment in the same state of cleanliness as when he entered except for dirtiness incurred through normal and acceptable use of the accommodation. Come2bcn.com can provide a cleaning service at an additional cost.
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Website Descriptions
The property owner provides all property descriptions. We make every effort to keep the information as accurate as possible through continued contact with the owner and periodical visits to the apartments. We don't take responsibility for inaccuracies that may occur but will act on behalf of our customers to communicate and resolve any issues with the property owner.
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Complications Upon Entry or During Stay
In the case that the client finds a problem in the apartment upon entry or during their stay, including unfinished cleaning services or broken/ missing items, it is the responsiblity of him or her to contact the owner of the property to resolve the issue as soon as possible. A resolution is garaunteed in a reasonable time period, or the client will be moved to a different apartment, subject to availability. Compensation cannot be awarded outside of the reservation stay if the proprietor has not been notified.
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These Terms & Conditions and use of website are governed exclusively.
Come2Bcn, S.L., is a registered private limited company in Spain. Company registration no. B64614951. Registered in the Barcelona Mercantile Registry, volume 39781, page 134, leaf B-354965, inscription 1.
We also are in San Francisco, USA. Visit us at www.come2sf.com.